SHIPPING & DELIVERY
Which shipping options are available and what are the shipping fees?
MizDragonfly offers free shipping on all orders over $100. Various shipping options are available. Please select the shipping profile that works best for you during check out.
All orders are processed Monday through Friday, excluding holidays. Deliveries are made Monday through Friday, excluding holidays. MizDragonfly cannot be held responsible for unanticipated delivery delays beyond MizDragonfly's control.
Item(s) that are not immediately available will be placed on a priority waiting list and will be shipped once they become available. We recommend reviewing your order details on the order review page before submitting your order and in the purchase confirmation email that is sent to you shortly after your order is placed. Upon delivery, please ensure that the number of boxes delivered is as stated on the shipment confirmation email.
Once a Made to order has successfully been submitted, it cannot be cancelled, modified or returned for a refund.
Where does MizDragonfly.com & MizDragonfly.ca ship?
Online purchases may be made Worldwide. Please select the appropriate shipping profile at check out.
Can I ship to multiple addresses?
At this time MizDragonfly can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.
Can I ship to a P.O. Box or APO/FPO address?
Purchases may not be shipped to P.O. Boxes, APO/FPO addresses, hotels, freight forwarders. To bill an order to your APO/FPO address, please contact us via email.
Is a signature required upon delivery of my order?
For security reasons, all MizDragonfly online purchases require an adult signature upon delivery. All orders are delivered by Canada Post. If you are unavailable to sign for your package, the driver will leave a door tag on your door, informing you of the delivery attempt. The driver will make a total of three delivery attempts on three consecutive business days. If you are still unavailable to sign for your package, the package will be returned to sender.
How can I track my order?
MizDragonfly will send you several emails during the order process to keep you informed of the status of your purchase. To estimate the total delivery time for immediately available items, please allow up to five business days from your order date to process your order for shipment, and allow an additional 3-5 business days for delivery of your order.
To estimate the total delivery time for priority wait listed items, please refer to your purchase confirmation email for your estimated shipping dates. The dates will also be listed on the product pages and during checkout once the item(s) is added to your shopping bag. Please be aware that the dates provided are only estimates, and that your items may arrive sooner or later than anticipated.
When can I expect delivery of my order?
To estimate the total delivery time for immediately available items, please refer to the shipping window provided at check-out and allow 5 additional business days for delivery of your order.
To estimate the total delivery time for priority wait list items, please refer to the estimated shipping dates in your purchase confirmation email. The dates will also be listed on the product pages and during checkout once the item(s) is added to your shopping bag. Please be aware that the dates provided are only estimates and that your items may arrive sooner or later than anticipated.
A confirmation containing your delivery details will be emailed to you as soon as your purchase has been sent out for delivery.